Greetings!

I've been using the 32-bit ActiveX iGrid 5.0 control embedded in a form in Excel to manage my team's work queue. It has been working tremendously for a long time. I believe I started using it in 2012 (my username was spybus but I couldn't get a reset password email to send so I created this account.)

Beginning this week, any spreadsheet that referenced the control quit loading. The demo exe still runs though.

The error message is a Microsoft Visual Basic for Applications dialogue that says "System Error &H30004005 (-2147467259). Unspecified error".

What do you suggest is my best option to get up and running again?

Regards,
Steven P.

I just installed the 7.5 Demo on a different PC with 64bit Excel. A non-domain computer without all of the corporate restrictions that we have at my work now. I referenced iGrid750_10Tec_win64.ocx (10Tec iGrid 7.5 Modern (32/64 bits)), added the control to a form and pressed play. I got the same error as at the office.

My work PC is a Windows 10 with 32bit Office. This one here at home is Windows 11 with 64bit Office.

I'm beginning to believe there was some kind of update to Office that the control isn't liking.

I found your article on rolling back an Office update and decided to give it a try. I rolled both machines back from Office Version 2608 to 2607. The 64bit here at home and the 32bit at the office. Both machines are now able to load and run the ocx control.

I'm hopeful that you will produce an update that will be compatible with version 2608 and future Office updates.

Regards,
Steven P.

Steven, another customer reported the same problem about a week ago. His Excel VBA app with iGrid 5 stopped working after upgrade to Office Build 2607. I asked this customer to join our discussion so we could try to find a solution together.

The hex error code is &H80004005, not &H30004005, and all this looks like the result of an updated Microsoft Office Trust Center security setting related to ActiveXs; my AI helpers confirm that. However, their advice to enable ActiveX controls doesn't help:

Trust Center route: File → Options → Trust Center → Trust Center Settings → ActiveX Settings → select "Prompt me before enabling all controls with minimal restrictions," then OK.

We will continue to look for a solution to the problem or at least some kind of explanation, and as soon as we have new information, we will post it here. But for now, it seems clear that this is most likely not an iGrid issue.

Thanks for the response! I appreciate your support for this valuable resource.